How IG60 Helps You Recover Abandoned Carts and Orders

A customer visits your store, starts an order, enters their phone number… then disappears without ever confirming. This scenario is a daily reality for every eCommerce merchant: it's estimated that about 70% of online carts are abandoned before completion. On IG60, recovering these lost sales isn't left to chance — it relies on real-time tracking and notifications designed for you to act immediately.

Real-Time Order Tracking

On IG60, abandoned cart tracking is activated by default for every store (you can manage it from "Application" → "Abandoned Cart" in your settings).

Specifically, as soon as a customer enters a valid phone number (at least 8 digits) or an email address during their order, two things happen:

• You are instantly notified that an order is being created.
• The order appears live in the "In Progress / Abandoned" status, and you see the updates the customer makes in real time, even if they haven't confirmed yet.

This means you no longer wait for a customer to abandon their cart to realize it hours later — you see it while they are still hesitating.

Intervene While the Customer Is Still There

This is the whole point of this live visibility: if a customer starts an order, hesitates, or encounters a technical issue, you can contact them directly to answer their questions and help them finalize their purchase — while the purchase intent is still fresh, rather than the next day when it has already dissipated.

Orders in progress or abandoned are also placed in a distinct temporary status, so you can easily spot them among your confirmed orders and decide how to act.

Email Notifications, Even Away From Your Screen

You don't have to keep your dashboard open constantly. IG60 also sends an hourly email notification summarizing current abandoned carts and orders. This keeps you informed even when you're on the go, and you can follow up with relevant customers as soon as you check your emails — without missing a sales opportunity.

Why This Makes a Real Difference

• Fewer lost carts: By intervening while the customer is still hesitating, you increase your chances of conversion.
• More responsive customer service: Contacting a customer in real time to help them builds trust and loyalty.
• More recovered sales, without having to monitor your back-office all day.

In Summary

With live order tracking, instant notifications as soon as contact information is entered, and hourly email summaries, IG60 gives you the tools to turn abandoned carts into finalized sales — at the right moment, before the customer leaves for good.

Already selling on IG60? Check that abandoned cart tracking is active from "Application" → "Abandoned Cart" in your settings, and start recovering those sales today!