Customer Experience

Customer Experience

Explore IG60 news, guides and articles about Customer Experience

New Options for Product Variants & Promotional Bundles on IG60

New Options for Product Variants & Promotional Bundles on IG60

We've added 3 new options to give you better control over how customers select product variants and promotional bundles. Ensure customers are 100% aware of their choices before adding to cart or ordering.

Why Selling on Messenger is Killing Your eCommerce Growth

Why Selling on Messenger is Killing Your eCommerce Growth

Selling via Messenger seems easy and personal, but it's actually sabotaging your business. Discover why this method is inefficient and how to boost your sales.

New: Advanced SMS Customization for Order Notifications

New: Advanced SMS Customization for Order Notifications

Now you can fully customize SMS messages sent to your customers based on their order status using dynamic variables. This allows you to send clearer, more professional, and perfectly tailored messages for each order.

Boost Sales & Support with an eCommerce Chat Widget

Boost Sales & Support with an eCommerce Chat Widget

An eCommerce chat widget provides quick access buttons to various communication channels like WhatsApp, Messenger, and more. Offer instant support and enhance customer experience directly from your online store.

Smart Optimization: Suggested Products in the Same Category

Smart Optimization: Suggested Products in the Same Category

Discover how IG60 intelligently optimizes suggested products within the same category. Previously viewed items are now automatically moved down, ensuring customers always see fresh recommendations and boosting discovery.

Boost Customer Loyalty: Enable Accounts & Real-Time Order Tracking on Your Store! 🚀

Boost Customer Loyalty: Enable Accounts & Real-Time Order Tracking on Your Store! 🚀

Empower your customers with personal accounts and real-time order tracking. They can now view purchase history and monitor order status, enhancing their shopping experience.

Boost Conversions: Automatic Customer Info Saving for Faster Checkout

Boost Conversions: Automatic Customer Info Saving for Faster Checkout

Great news! 🎉 To speed up the checkout process, we'll now automatically save customer information filled out during their first order. This means faster, smoother purchases!

IG60 Update: Redirecting Inactive Stores to Active Products for Enhanced Engagement

IG60 Update: Redirecting Inactive Stores to Active Products for Enhanced Engagement

Discover IG60's new feature that transforms inactive store visits into positive opportunities by redirecting customers to active products, ensuring continuous engagement and discovery.

Customize Your Checkout Experience with IG60

Customize Your Checkout Experience with IG60

We're excited to announce a powerful new feature on our platform! You can now fully customize your order and payment forms, offering a more personalized and convenient shopping experience for your customers.