Boost Customer Management: Automatic Categorization by Delivery Status & Improved Scoring

🔹 To help you make the most of the customer scoring option, we have reduced its cost:
➡️ 1 Jeton per search operation (no longer per customer found), each search can cover up to 25 orders at once.
✅ The Jeton will only be charged if at least one customer score is found.

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🚚 Automatic customer categorization via synchronization with the shipping company:

If you synchronize your orders with your shipping carrier, we now automatically assign a visual category to your customers, based on the status of their latest order:

🟢 Package delivered: the customer's name appears in green, with a green circle

🔴 Package returned : the customer's name appears in red, with a red circle

👉 This automatic icon is displayed only if no custom category has yet been assigned to this customer.

📌 If you have already defined a category for this customer, the name's color will still change automatically according to the status of their latest order.

✅ This classification applies to all past and future orders of the customer.

Thus, when you see a name in green 🟢, you quickly know that it is a returning customer whose last order was successfully delivered.
If it's in red 🔴, it means that their last order was returned.

👉 In both cases, you can click on the customer's name to view their complete order history and assign them a custom category, if necessary.